Please note: The content of this section is delivered to you by Solar Solutions Warranty & Service Limited, a member of the Solar Solutions Group. Solar Solutions Warranty & Service Limited is the official provider of the optional extended warranty for AEG solar modules.
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Frequently Asked Questions (FAQ)
Question: What benefits do I enjoy holding an optional extended warranty for my solar modules?
Answer: AEG solar modules which include the optional extended warranty enjoy an extended 20 years (30 years for glass/glass solar modules, respectively) product warranty instead of the usual 12 or 15 years. The standard 25 or 30 years performance warranty is maintained. Detailed information can be found in the Terms & Conditions (download available here for standard solar modules and here for glass/glass solar modules).
Question: What is the optional extended warranty?
Answer: The 20 years (30 years for glass/glass solar modules) product warranty is granted for AEG solar modules during the extent of their first time installation only Please note: special conditions for the use and maintenance of the respective solar modules apply. The detailed information of what ids covered and excluded can be found in the Terms & Conditions (download available here for standard solar modules and here for glass/glass solar modules).
Question: What are the terms and conditions of my extended warranty?
Answer: The detailed terms and conditions of the optional extended warranty can be found here for standard solar modules and here for glass/glass solar modules.
Question: How I do know if my solar modules are covered by the extended warranty?
Answer: When you purchase AEG solar modules from one of our official distribution partners or installers they will make it clear the specific warranty you are purchasing.
Question: My invoice / my installer states my solar modules are covered with the extended warranty. How can I check?
Answer: When your solar modules are covered by the optional extended warranty, the corresponding serial numbers are registered in our system. You can check your serial numbers on the dedicated website for serial number check.
Question: Where is the optional extended warranty offered?
Answer: The optional extended warranty applies to the region of the European Economic Community and the United Kingdom in as far as the related solar modules have been put into circulation in the related countries for the first time.
Question: What does the first-time installation mean?
Answer: If you purchase a solar system with AEG solar modules for your home or commercial rooftop. We consider that when the new system has been installed on your roof this will be the “first installation”.
Question: Can I transfer the extended warranty?
Answer: If you sell your home or move to another commercial building you can transfer the extended warranty to the new owners/occupiers of the building. However, you cannot move the system to another location.
Question: How do I open a warranty claim?
Answer: A detailed description how to start a warranty claim can be found here.
Question: How can I communicate in case I have further questions?
Answer: Due to the nature of legal communication please approach Solar Solutions Warranty & Service Limited always in written form. You can send us an e-mail.
Question: Is the optional extended warranty offered everywhere?
Answer: Your official AEG distribution partner or installer can provide you with information regarding the availability of different warranty options for your AEG solar modules.
Question: Is it possible to buy the extended warranty for my existing solar plant?
Answer: No, as the retroactive sale of the optional extended warranty for AEG solar modules purchased/installed in the past is currently not available.
Question: Is the extended warranty also offered for other solar products or brands?
Answer: We are only able to offer the extended warranty AEG solar modules.
In case you have further questions which could not be answered on this page, please do not hesitate to get in touch with the team of Solar Solutions Warranty & Service Limited via e-mail.
Solar Solutions Warranty & Service Limited
Fairfield House, 104 Whitby Road
Ellesmere Port, Cheshire
United Kingdom, CH65 0AB
Send us an e-mail.